Get Started with Voicemail

Unified Messaging

About your PIN

When the voicemail box is first configured, an email will be sent with a temporary PIN number. You can reset the PIN number by calling into the voicemail system and following the prompts or by logging in to Webmail--click Options--click View all Options--click Phone. The Pin number is used whenever you call into the voicemail system to access your messages.

Phone Commands when Listening to your Voice Messages

The Voice (or Speech) Interface is the default interface after recording your personalized greeting. To change to the touchtone interface: press 0 0 (while in the Main Menu of the voice interface). To make the touchtone interface your default, say "Personal Options" and press 4.

Voice mail messages are played, with "from" and "date" indicated.

	Voice Commands	Touchtone Commands
Main Menu
	"Voice Mail"	`1` - Voice Mail
	"Personal Contacts"	`4` - Find a Contact
	"Directory"	`5` - Compose a Voice Message
	"Personal Options"	`6` - Personal Options
	"Repeat"	`0` - Repeat Menu
While Listening to a Voicemail Message	Voice Commands	Touchtone Commands
	"Rewind" (rewinds a few seconds)	`1` - Rewind (rewinds a few seconds)
	"Repeat" (goes back to beginning)	`1` `1` - Repeat (goes back to beginning)
	"Pause" (press any key to continue)	`2` - Pause (press any key to continue)
	"Fast Forward"	`3` - Fast Forward
	"End"	`3` `3` - Skip to End
	"Slow Down"	`4`- Slower
	"Faster"	`6` - Faster
While or After Listening to a Voicemail Message	Voice Commands	Touchtone Commands
	"Play"
	"Next"	`#` - Next Message
	"Delete Message"	`7` - Delete
	"Restore Message"	`*` `7` - Restore
	"Reply"	`8` - Reply
	"Flag for Follow-Up"	`4` `4` - Flag for Follow-up
	"Mark as New"	`9` - Mark as unread
	"Play Header"
	"Envelope Information"	`5` - Envelope Information
	"More Options"	`0` `0` - More Options
	"Main Menu"	`*` (star) - Exit to Main Menu
	"Find by Name"
		`0` - Repeat this menu
		After Message Played Only:
		`1` - Replay message
	"Previous"	`1` `1` - Previous Message
	"Call the Sender"	`2` - Call this contact
	"Forward Message"	`6` - Forward Message
	Definitions: Header: date/from Envelope: date/time/from/length of message Reply: Send a reply message to another 51�� voicemail box. Forward: Forwards the current message to the mailbox of another 51�� Extension or a .wav file to the email address of the person you identify.
Personal Contacts/Find a Contact/Directory You will need to set up your contacts in OWA before using "Find a Contact" or Directory	Voice Commands	Touchtone Commands
	Say "Personal Contacts" or "Directory" Say the contact's first name and last name Say location (office, cell, home, if you have listed these numbers)	Press `4` to Find a Contact Spell the last name and first name of the person you are looking for. (Press the number associated with each letter just once.) To search the Directory: Press `0` `0`, then spell the last name and first name Press `#` `#` to spell the email alias Press `0` to key in the 10-digit phone number
Personal Options	Voice Commands	Touchtone Commands
		`1` - Turn On/Off Telephone Out of Office Status
		`2` - Record Greetings
		`1` - Record Personal Greeting
		`2` - Record Out of Office Greeting
		`3` - Record Your Name (Voice Signature)
		`*` - Cancel
		`0` - Repeat this menu
		`3` - Change PIN
		`4` - Use the Touchtone or Voice Interface
		`5` - Set Local Time Zone
		`6` - Use 12- or 24-Hour Time Format
		`*` - Return to Main Menu
		`0` - Repeat This Menu

Legacy Webmail Access

Access your mailbox	Go to Webmail.smu.edu and login with your 51�� ID and password
Listen to voicemail	To open a message, click on the subject. To play a voice message, click on the attachment or player bar.
Deleted Messages	Voice mail messages can only be deleted by phone or though webmail. Deleting a voice mail message in your email inbox does not remove it from the voice mail inbox. When voice mail messages are deleted through webmail, they are placed in a Deleted Items folder.
Missed Call Notification	Callers who hang up before leaving a message are identified in an email message sent by the system as a missed call notification. A number may display as unknown if it is blocked by the caller. Call Forwarding Rules and incoming Fax numbers will appear as missed call notifications. Missed call notifications can fill up your mail box and they can only be deleted through webmail. You can disable this feature.

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